Muscle Bear Media wants you to be happy with our product(s) or service(s). If at any time you are not happy with our service or wish to dispute a charge please contact us directly. It is always quicker and easier to request a refund or credit directly from us then it is to dispute a charge with your bank or credit card company. Please ask us first, we are happy to work with you to make sure you are satisfied.
We are sorry we cannot accept returns or provide refunds on any underwear related product whatsoever.
We are unable to accept returns or provide refunds on any customized product.
T shirts may be exchanged for a different size providing the garment has not been worn or washed.
We are unable to provide refunds on digital products (downloadable products). Once the transaction processing system has completed your purchase, the files for digital products / downloadable products are delivered to your account download page. Once downloads are available, they are delivered. Digital products / downloadable products are by their very nature, unreturnable. We cannot provide returns or refunds for digital product / downloadable product purchases.
All pay-per-download products are tracked in our download system to count the quantity of successful downloads and the period of time in which the downloads remain available. If you experience any technical difficulty with a download we will do our best to assist you. Digital product / downloadable product CAN NOT be returned and therefore is not eligable for a refund.